Thank you for shopping with OD ONLINE HOMESEVA PVT LTD. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• The product must be unused, undamaged, and in its original packaging.
• Certain items, including customized products, perishable goods (e.g., flowers, food items), and puja services, are non-returnable.
• To complete your return, we require a receipt or proof of purchase.

2. How to Initiate a Return

• Contact our customer support at support@homeseva.online or +91 70776 41802 within the return window.
• Provide your order number and reason for return.
• Our team will guide you through the return process and provide a return shipping address if applicable.

3. Refund & Exchange Policy

• Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.
• Exchanges: If you wish to exchange an item, contact us to check availability. Exchange shipping costs may apply.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping service as we are not responsible for lost or damaged return shipments.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with supporting images. We will arrange for a replacement or refund at no extra cost.

6. Cancellations

• Orders can be canceled within 24 hours of purchase. Once dispatched, the order cannot be canceled.
• Service-based bookings (pujas, home decoration, etc.) are non-refundable once confirmed.

7. Exceptions & Non-Returnable Items

• Used or damaged products (unless due to transit damage).
• Perishable items like flowers, prasad, or food products.
• Digital products and services (e.g., online puja bookings).
• Clearance sale or discounted items (unless defective).

8. Contact Us

We appreciate your trust in OD ONLINE HOMESEVA PVT LTD and are committed to ensuring a hassle-free shopping experience. Thank you for choosing us!